Dedicated to the general sights, news and funny happenings in the wonderful city of Amherstburg

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Amherstburg, ON Tuesday July 1st, 2014 at 7:38 PM

missing chihuahua

Please help being mya home

All Cities Tuesday June 24th, 2014 at 8:23 AM

Maybe You Get Bad Customer Service Because You're a Bad Customer

To the lady who ordered a combo yesterday and came running back in yelling because the drive thru employee forgot to put a straw in the bag. There was no good and fair reason for you to yell like you did over a missing straw. I read this and I thought it was amazing how similar it was to your rudeness.....

I could have taken a picture of you and posted it here to publicly shame you, but I didn't. That's because I am not trying to be vindictive, ma'am. I'd merely like to answer that question you posed. This can be what the politicians call a "teachable moment" for you and everyone like you.

See, I was in line at that particular fast food establishment yesterday. You probably didn't notice me -- I assume you didn't notice any of us from the way you blatantly barged to the front. I was about to tap you on the shoulder and politely explain how lines are supposed to work in a civilized society, but I could tell you were in the throes of an ungodly rage. I figured this must be an emergency. My God, you were practically foaming at the mouth. I thought maybe someone at the counter had killed your dog, or framed you for a murder you didn't commit, or urinated in your oatmeal this morning. Obviously something serious was going on.

Then you suddenly screamed, "NO ketchup! I said NO ketchup!"

Okay, so maybe this wasn't a dire situation. It was a condiment situation. Not exactly life or death, but close enough, I guess. The girl at the cash register looked confused. I don't blame her, some irate middle aged woman just barreled in the door yelling about ketchup. She asked you for some clarification, which was reasonable, but apparently you didn't think so.

"What's wrong with you people?! I just sat in the drive thru for ten minutes and now I have to come in here because you guys can't understand f*cking English! I ordered this burger with NO ketchup but of course I get it with gobs of ketchup. Unbelievable. This happens every f*cking time!"

Wait, it's unbelievable yet it happens every time? Hmmm. And your ketchup specifications are this important to you yet you continually come to the one place in town that apparently has a ketchup obsession? There are literally six other fast food joints within a two mile radius, but here you are at the one place that screws up your order "every f*cking time." Interesting. Logical thinking isn't exactly your forte, is it?

The poor girl at the counter, who likely had no hand in this ketchup fiasco, offered to give you a new burger, plain and dry, just as you prefer. But that wasn't good enough, was it? Their failure to obey your demands must be punished.

"No, I don't want a new burger. Give me your name and the number to corporate. I'm sick of this sh*t. Give me my money back and the number to your corporate office! Why can't I ever f*cking get good customer service?!"

And the exchange went on from there. You of course handled yourself like a woman of culture and dignity, while the fast food employee and her manager tried everything to find a remedy for the Tragic Ketchup Calamity. It ended with you promising to get them all fired as you stormed out. Then I finally had my turn at the counter. I ordered a burger. With extra ketchup.

Now, I replay this back to you because I realize you probably scream profanities at minimum wage customer service representatives every time you run an errand or grab a bite to eat, so you might not recall the specifics of this one incident. And that brings us to the possible answer to that query you posed in the midst of your ketchup rant. You asked: "Why can't I ever f*cking get good customer service?" Well, ma'am, that might have something to do with you being a vulgar, miserable, malicious person. Maybe you get bad customer service because you're a bad customer. Did you ever consider that possibility?

I get it. "You're the customer so you're always right." They work here so they have to bend over backwards for you "because that's their job." Well, you're partially correct about that. Yes, you are a customer and, yes, they do work here. But it's actually not their job to deal with psychopaths. They aren't hostage negotiators, they're fast food workers. And even if the powers that be at these corporate chains push this "customer is always right" crap because they've decided it's good business to placate horrible jerks, in the real world, outside the land of plastic chairs and soda fountains, adults who throw temper tantrums in public are never right about anything.

I'm sure some people might take your side. They might come to your defense by telling their own horror stories about all the times when customer service has failed to live up to their standards. Those folks are under the same delusion as you. They think their hallowed "customer" status somehow gives them the right to treat everyone with a uniform and a name tag like garbage. They think their past encounters with sub-par service makes it acceptable for them to fly off the handle about ketchup every once in a while. They think the rules of basic decency and respect come second when they are The Customer. And they're wrong.

Do you ever wonder why we have so many atrocious politicians in Washington? Well, you shouldn't wonder. Just look in the mirror. Bad politicians are generally bad because they can't handle power. It goes right to their head and they become narcissistic, petty, controlling sociopaths. But at least it's a lot of power so the temptation to be corrupted by it is almost understandable. You, on the other hand, become a maniacal tyrant when society hands you temporary and meaningless power over 17-year-old fast food cashiers. I shudder to think what you'd do if you had an army at your disposal.

We all get a little unwanted ketchup every now and again, and we are all expected to handle it like mature and decent adults. Some of us manage to make it through our whole lives without ever feeling the need to berate restaurant or retail employees over some small and fixable mistake. Other folks, such as yourself, seem to get into a customer service Battle Royale every time they step outside their house. Maybe it's because the universe is against you guys. Or maybe -- just maybe -- it's because you behave like selfish obnoxious bullies.

Just something to think about.

Oh, and I'm betting you actually forgot to say "no ketchup" when you placed your original order. Wouldn't that be a totally expected twist to this captivating saga?


This post originally appeared on Matt's blog: themattwalshblog.com


Link: www.themattwalshblog.com

Amherstburg, ON Thursday June 19th, 2014 at 3:37 PM

Turtle Crossing

To the woman who stopped to help a huge turtle get across the road by the old General Chemical in Amherstburg..thank you for saving its life. You've been spotted!

Amherstburg, ON Sunday June 15th, 2014 at 11:35 PM

'Helping Hand?'

To the loser woman who 'assisted' a disabled woman while she was struggling to carry groceries & her son's Birthday gifts, I hope you feel really good about stealing everything but her purse. You were riding a bicycle & filled up your baskets & rode off with all her items.

This young lady is on a disability & doesn't have much, but she makes sure her children have Birthday & Christmas gifts. I hope her food tasted good, and that you have a lot of fun with the Playstation & games she purchased at the pawn shop, that should have been her son's gifts.

I believe in KARMA, and your day will come. Until then, I hope you enjoy looking your despicable face in the mirror!

You know who you are!

Amherstburg, ON Saturday June 14th, 2014 at 8:03 PM

Father's day

I just wanna spot and say you go girl to the mothers being their babies father's too because most of them are too busy drinking and doing drugs to even care, you arnt alone and your awesome don't let anyone tell you different !!!

Amherstburg, ON Friday June 13th, 2014 at 5:40 PM

Happy Fathers Day

Mikee, you have been spotted. You are such an incredible, loving, generous Daddy. No matter what the days hold, you are always soing something to make our little Princess feel like the only Princess in the world, and always making sure Parker has his video game pal and a loving, listening Dad that is there for him bo matter how many miles apart you are. We love you! Happy Fathers Day!

Amherstburg, ON Thursday June 12th, 2014 at 8:56 AM

small town buisness

I know this is Spotted in Windsor, this post is about an Amazing store in Amherstburg. I think people in Windsor should hear about them...
To POOLS R US - I have NEVER had such AMAZING service. I can't say thank-you enough. The fact that you will drop everything to come and help, you guys are so personable and friendly, you know so much AND THE BEST PART...you're the only store that's open until 8pm. Even in Windsor you can't find that. I highly recommend this place to EVERYONE!!!

All Cities Monday June 2nd, 2014 at 6:02 PM

It's only going to get worse...

Just the tip of the iceberg of trash left along the Detroit river by fishermen so far this spring

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